Sofia has extensive experience in advising high-net-worth clients in all aspects related to their household and their business affairs. This includes advice as General Counsel for business and corporate matters relating to her clients, as well as more specialist advice on both contentious and non-contentious employment matters for clients across a variety of sectors. Sofia regularly advises high-net-worth families and/or their Private or Family Offices in respect of their office and household staffing requirements. Her work involves guiding her clients on the recruitment, management and termination of staff such as butlers, close protection officers, private chefs, household and estate managers, nannies, chauffeurs and housekeepers. Sofia’s experience includes seeking anonymity and restricted reporting orders, drafting bespoke contracts, NDAs and confidentiality agreements to protect their privacy as well as providing specialist guidance on reputation management, more usually upon termination and post-termination of staff members. Sofia also deals with contentious terminations and defends her clients’ position and reputation if they are faced with employment claims or unreasonable demands from ex-employees.
Sofia brings her corporate and commercial background to her role as adviser to high-net-worth individuals and their families. This enables her to offer holistic and pragmatic solutions to a range of different issues.
In a more general employment capacity, Sofia predominantly acts on behalf of employers. Her work includes assessing claims brought or threatened against respondent clients, liaising with ACAS and/or the claimant’s representative on pre-claim conciliations, selecting, instructing and managing counsel, and preparing for tribunal hearings as well as defending claims on behalf of her clients and all aspects of employment tribunal work. In addition, she guides board members through issues such as company restructuring and advises on shareholder or director disputes and mediation. Understanding the employer’s perspective also enables Sofia to act more effectively for employees when the need and opportunity arises.
Her work ranges from preventing employment claims by ensuring the correct documentation is in place, to advising on employee management such as disciplinaries, grievances, and sickness management. She also advises on terminations including on structuring, dismissal, maternity, redundancy procedures, and tribunal claims, in addition to the negotiation of settlement agreements and packages on behalf of employees as well as employers.
Sofia is an avid industry speaker and article contributor. She regularly organises seminars on a wide range of issues including data protection, modern slavery, stress management and general employment law updates. She is also a frequent guest speaker at CIPD and ACCA events.
I would like to sincerely thank Sofia Syed for her hard work, expertise and support during my case. Sofia understood immediately that I was going through a very distressing time. From the outset, and at every interaction she listened attentively to what I was saying, always checking she had understood correctly. This meant she grasped the key issues and facts quickly and I did not need to repeat my story. She dealt with my case with efficiency and calmness, which meant I felt immediately reassured and was able to focus on giving and receiving information. She was always responsive, honest in her advice and took time to check my understanding. I had every confidence in her, and got the outcome I wanted.
Sofia presents at our HR Forums in a clear and concise manner ensuring simplicity throughout the seminar. Sofia is always well prepared and extremely knowledgeable on the subject matter and ensures that everyone is engaged, through audience participation. You will find her extremely approachable at the beginning and end of the seminar and always willing to answer individual questions. What you get from Sofia is someone that can make sometimes a tedious subject, entertaining and light hearted.
Returning from one of Sofia’s sessions, I learnt an incredible amount of useful information and had 3 pages of notes to take back to the office!Sofia is a lively presenter, delivering really well throughout. Her content, is relevant and jam packed with useful legal tips and insights. Delivered in a way that is totally understandable, commercially savvy and at times very thought provoking. Sofia is such an engaging speaker that there is no need for the typical boring power point presentations – Sofia can engage an audience just by speaking, given her wealth of knowledge and expertise. Her style is relaxed and informal, whilst encouraging the audience to give their thoughts, feedback and sharing of experiences. This makes you feel very confident in her advice and that you could easily approach her with questions.
People Experience Lead, Unilever
Sofia is definitely an expert in this niche and very sensitive area of employment law. She is a real go-to person for private household HR - there's no doubt!
Country House Consultancy Partner, Knight Frank
Thank you for all your help and being so efficient. If we need further advice on anything I will definitely come back to you.
Sofia held a very informative and interesting Private Household HR Forum for us. It covered all of the necessary topics - I can't wait for the next one!
Sofia presented a great Private Household HR Forum. It was really useful & practical!
The Private Household HR Forum that Sofia held for us was very informative. It was especially good to have small groups for discussion.
Family Office Manager
I can't fault Sofia's work and her attention to detail which is so impressive. Whenever I have a problem which requires any legal advice she is my first port of call for honest answers. I have been running my companies for 20 years and I have seen many solicitors come and go until I met Sofia Syed, she brings vast knowledge and professionalism to each and every issue I ever have and is always at the end of a phone whenever I need her! The overall impression Sofia Syed and Keystone Law leaves in your mind is the following: Why would I go anywhere else when they deliver every time!
Executive Chairman for Futronics Group Ltd and CANARE-I Innovations Ltd
- General Counsel for a high-growth client company
- Skills audit and analysis and assisting clients with recruitment of correct type and skill of staff
- Review of commercial documentation and general advice on conducting negotiations
- Drafting consultancy agreements, employment contracts, directors’ service agreements, services agreements and handbooks
- Service occupancy and workforce agreements
- Advising on GDPR implications for households and businesses and undertaking data audits, drafting relevant policies and privacy notices
- Making subject access requests and advising on receipt of subject access requests
- Non-disclosure agreements
- Bespoke company policies and handbooks
- Settlement agreements
- TUPE advice and related documents and letters
- Maternity/paternity/adoption advice
- Redundancy and restructuring planning and consultation advice
- Managing stress-at-work issues
- Confidentiality and reputation management including applying for anonymity orders and restricted reporting orders
- Defending claims of discrimination, harassment, victimisation claims and whistleblowing, drafting witness statements and conducting all ET proceedings
- Bringing claims for unfair dismissal, discrimination, negotiating and settling claims via ACAS or otherwise
- Advising on redundancy and restructuring
- Disciplinary and grievance advice and social media management
- Restrictive covenant enforceability
- Breach of contract claims including wrongful dismissal, constructive dismissal and bonus/commission claims
- Advised a private office being blackmailed by a departing housekeeper, holding confidential information on the affairs of the family, successfully terminating the employment and settling for a nominal sum and an undertaking.
- Advised a family office on the recruitment and contractual hours of a Norland nanny with unconventional working arrangements, providing all necessary supplementary documentation and advice to ensure full legal compliance.
- Provided guidance on compliance issues relating to close protection officers, their contracts, hours, travel arrangements, SIA licensing and insurance.
- Assisted clients relocating to the UK and setting up a fully staffed household. Identified the correct legal status of the different categories of workers and where necessary advised and assisted in the set-up of separate service companies to employ staff.
- Advised a group company on the strategic closure of an office and termination of the managing director. Provided tactical and detailed guidance on a wide variety of related issues including shareholder and directors’ dispute, dealing with complex corporate and employment tax issues, liaised closely with external tax advisers and corporate and litigation colleagues as appropriate. Successfully led negotiations and concluded the matter through mediation, settlement and a share buy-back.
- Acted as a trusted adviser to a number of clients seeking other professional advisers, such as accountants and tax specialists.
- Advised clients on the implications of using the correct legal status for workers/employees and a client on mobile workers’ contracts, bearing in mind recent case law on these issues.
- Advised a large international client on damage limitation after a manager prematurely terminated an employment contract without due procedure. Advice gained prevented the likelihood of a successful claim being brought.
- Provided a road map and guidance to a client managing long-term sickness absence where the employee had been off sick for over one year costing the client company substantially in terms of management and associated benefits.
- Advised a client on the employment aspects of corporate restructuring to achieve the desired strategic long-term solution for the organisation. Provided appropriate advice and guidance on levels of redundancy consultation required where the affected employee is pregnant and/or on maternity leave.
- Acted for a number of high-level executives, providing appropriate advice to enable employees to exit with substantial termination packages (which can often be related to their shareholdings or directorships, both of which require more tactical and strategic advice).
- Advised clients on the management of poor-performing employees, provided guidance on termination and appeal stages.
- Advised a number of clients on data subject access requests, working on behalf of employers and employees, sifting through data to ensure relevance for disclosure and dealing with the Information Commissioner’s Office.
Please note: The experience list above may include examples of work completed prior to joining Keystone Law.
Recognised in The Legal 500 2020 for Reputation Management
Recognised in The Legal 500 2018 for Employment: Employers and Senior Executives
“Always available with punctual and precise professional counsel” The Legal 500 2018
Full Member of the Employment Lawyers Association
Founding member of the Woking Diamond HR Forum
Founder of Hanover Private Household HR
Sofia qualified as a solicitor in 1999. Prior to joining Keystone Law in 2017, she worked at the following firms:
- DLA Piper